Terms & Conditions

A free no-obligation meet & greet will be set up prior to booking any services, this is to assess the suitability of your pet / home.

A completed Pet Service Agreement form and Owner Checklist will be signed by all parties prior to booking any services. This can be completed online via GoogleDocs or in person at the meet & greet

Due to the unpredictable nature of working with animals the pet owner is at all times responsible for any harm or damage caused to or by their pet to other pets, people or property. WalkDogRun is exempt from any third party liability or vet bills incurred

All dogs are subject to an initial suitability assessment at the meet and greet. WalkDogRun reserves the right to refuse services to any dog that seems dangerous or otherwise unsuitable for the walk, run or other service provided

Detailed dog specifics are required to be provided by the owner to WalkDogRun to ensure suitability and quality of services provided. All dogs begin on a 1 month trial to ensure all parties (including the dog!) are happy with the services provided

Any services provided are subject to the following terms at all times:

  1. All dogs must be in good health and have all required up to date vaccinations, worming, flea treatment etc.

  2. Dogs microchip number is to be provided by the owner

  3. Dogs must not be dangerous or aggressive towards other dogs or humans

  4. All dogs must wear a collar with a tag at all times

  5. All dogs will be walked solo (on their own), with another dog from the same household, or with my dog; as pre-agreed in the service agreement

  6. Dogs will only be allowed off the lead after their initial assessment and 2 walks, only if pre agreed with the owner and at the discretion of WalkDogRun

  7. The owner must provide any additional equipment (special lead, coat, muzzle etc.) as required for the walk

  8. WalkDogRun will take notes and photos and promptly provide a report to the owner of any service provided

  9. During provision of services WalkDogRun may take photos and videos of the owners dog, this media may be used to promote WalkDogRun and remains the property of WalkDogRun

  10. The walker will carry water and adequate provisions for the welfare of the dog

  11. The walker will carry a charged mobile phone with GPS tracking capability

  12. Whilst on the walk or run the owner is able to live track the progress using the Tractive app, as pre arranged with WalkDogRun

  13. Due to the risk of damage to growth plates in puppies Dog Runs are only suitable for dogs over 1 year old. Shorter puppy runs and adventures can be arranged at the discretion of WalkDogRun, price on application

  14. Rules of cancellation are stipulated in the service agreement, both parties have the option to cancel any pre booked services with 1 weeks notice

  15. Cancellation of services from the owner requires payment in full for any and all services booked for the remainder of the week

  16. When dog sitting or house sitting:

    All homes must be liveable and have access to heating, water and other needs required for the dogs welfare

  17. Emergency protocols are outlined in the service agreement, including protocol for a lost or injured dog and any accident or incident that requires veterinary attention or treatment

  18. The owner will be adequately notified of any changes to these terms and conditions, before any such changes affect any services provided

Terms & Conditions in affect for all services provided from September 2021